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Frequently Asked Questions

Why United Way?

What does United Way do?
Why should I donate to United Way of Calgary and Area?
Are United Ways across Canada one big organization?
Where does United Way of Calgary and Area work?
Is United Way involved with professional fundraising?
How does United Way protect the privacy of donors?

If I give, then what?

Why do you charge a $12 processing fee for each donor choice designated gift?
I feel pressured to give, does United Way condone this?

Where’s my tax receipt?

When will I get my tax receipt?
What is the minimum donation to get a tax receipt?
I lost my tax receipt. What should I do?

Where does the money go?

How much of my donation does United Way use for fundraising costs?
How is United Way’s transparency and fiscal accountability monitored?
Are United Way events paid for with donor dollars?
How much are United Way’s executives paid?
How are investment decisions made? 
Does United Way ever discontinue funding to an agency or program?

How can I get involved?

Why run a United Way workplace campaign?
How do we run a United Way workplace campaign?
How can my team volunteer?
What is a Poverty Simulation and how can my group book one?
To become a Leadership Donor, how much do I need to contribute?
To become a Major Donor, how much do I need to contribute?

Where can I get more information?

How do I get news updates from United Way?
Where can I see the Annual Report?
Who is on your Board of Directors?

 

About United Way

What does United Way of Calgary and Area do?

United Way of Calgary and Area drives social change in three focus areas: poverty, kids and communities. Since 1940, United Way has supported agencies that assist vulnerable Calgarians. Today, United Way invests in programs and collaborations that tackle root causes of social issues, connecting Calgarians with opportunities that help them flourish. Learn more about our work >

 

Why should I donate to United Way of Calgary and Area?

When you invest in your community through United Way, you can trust your dollars are being strategically invested where they are needed most. United Way brings together all areas of community – business, government, academia, school boards and others – to address social issues at the roots and develop long-term strategies to solve them. United Way has rigorous standards of excellence for performance and reports outcomes annually.

 

Are United Ways across Canada one big organization?

Each of Canada’s 108 United Way–Centraides are autonomous, operated by a voluntary Board of Directors within the community it serves. The organizations work locally to address prevalent social issues and improve living conditions within their specific area.

 

Where does United Way of Calgary and Area work?

We have formal partnerships with the towns of Chestermere, Cochrane, High River, Okotoks and Strathmore. We also fund programs in Airdrie. By forming partnership committees of local residents, we ensure funds raised are invested where they are needed most in each town. Donors from these areas can choose to direct their donation directly toward their communities. Learn more about these partnerships >

 

Is United Way involved with professional fundraising?

No. United Way does not take a percentage of donations as profit and does not hire fundraising organizations. Thanks to our staff and volunteers, we are able to conduct our fundraising efforts with internal resources. All costs attributed to fundraising are included in our 10 per cent administrative costs. Learn more about our financials >

 

How does United Way protect the privacy of donors?

United Way is committed to protecting the privacy and confidentiality of your personal information. The information you provide us will be used to assist in the proper administration and acknowledgment of your gift, to issue tax receipts and to fulfill your information requests. We do not sell donor information, nor do we share donor information with other agencies, unless donors ask us to do so. We protect information through secure computer systems and document handling. Take a look at our full privacy policy >

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If I give, then what?

Why do you charge a $12 processing fee for each donor choice designated gift?

The time and resources devoted to processing designations to other agencies are costly and take us away from dedicating time to support our core business, making Calgary a great city for everyone. The $12 processing fee offsets these costs and ensures we can continue to meet the needs in our community.

 

I feel pressured to give, does United Way condone this?

No one should feel pressured to give, and everyone should be given the opportunity to make an informed choice.

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Where’s my tax receipt?

When will I get my tax receipt?

Donors who give more than $25 online or using e-Pledge will automatically get emailed tax receipts.

Monthly credit card withdrawals will be consolidated on one tax receipt.  Donations will be totaled and a receipt will be issued by February 28.

Cash or cheque donations will receive paper or emailed tax receipts, depending on your preference. All tax receipts will be mailed by February 28.

Payroll donations do not receive a receipt, but appear in Box 46 on your T4.

 

What is the minimum donation to get a tax receipt?

A tax receipt will not be issued for donations less than $25 unless you make a specific request.

 

I lost my tax receipt. What should I do?

Our Donor Services team can issue a duplicate either by email or mail within 3-5 days. Contact our Tax Receipt Coordinator by calling 403-410-2576 or email us.

 

How much of my donation does United Way use for fundraising costs?

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For more information about our fundraising costs, please visit our Financials page or the CRA's website.

 

How is United Way’s transparency and fiscal accountability monitored?

  • Our management team, staff and volunteers are vigilant in maximizing community impact with donor dollars
  • Our Board of Directors conducts regular in-depth reviews of United Way’s performance
  • Deloitte LLP ensures our financial statements are accurate and we operate in a fiscally responsible manner
  • United Way annually files our T3010 to Canada Revenue Agency (CRA)

 

Are United Way events paid for with donor dollars?

No. Every event is sponsored by corporations or individuals who generously offer to cover the costs. View our sponsors >

 

How much are United Way’s executives paid?

All salaries at United Way, including senior management, are benchmarked against other Canadian non-profit organizations of similar scope and size. United Way is in compliance with the required T3010 reporting to the CRA, which can be viewed online.

 

How are investment decisions made?

As part of our stewardship of donor dollars, we have a rigorous process in place to ensure the best investment of resources. Experienced staff and volunteers make investment decisions based on community needs, research and funding criteria. We invest to minimize duplication among programs and look for measurable results, quality performance and innovative approaches.

 

Does United Way ever discontinue funding to an agency or program?

Yes. Some programs are designed as “pilots,“ specifically funded and planned for a pre-determined duration. There are also agencies we reduce or discontinue funding for other reasons. An agency may have governance issues, outcome measurement shortfall or simply no longer requires United Way funding due to other funding sources, such as government grants. Before halting funding to an agency, United Way engages in discussion to explore options that may help remedy performance or accountability issues, implement efficiency building strategies or engage United Way volunteers to assist with governance, financial management or program delivery.

 

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How can I get involved?

Why run a United Way workplace campaign?

Workplace campaigns strengthen organizations by promoting teambuilding and enhancing morale – at every level. By running a workplace campaign, you can make a a difference in the areas of poverty, kids and communities.

 

How do we run a United Way workplace campaign?

We can help tailor a campaign to fit your company’s and employees’ goals and interests. Visit our Campaign Toolkit for information on how to get started, or directly contact your United Way Campaign Manager.

 

How can my team volunteer?

Our Day of Caring® volunteer opportunities are a great way for you workplace to team up and volunteer in our community. These opportunities boost morale, promote team-building and promote your company’s visibility in the community. Learn more about Day of Caring activities >

 

What is a Poverty Simulation and how can my group book one?

A poverty simulation is an interactive experience of the barriers facing low-income Calgarians. This group session helps participants understand what it might be like to survive day-to-day as a low-income family. Learn more about Poverty Simulations >.

 

To become a Leadership Donor, how much do I need to contribute?

Leadership Donors strengthen our city by giving $1,200 to $9,999 annually to United Way. Uniting from all ages and walks of life, these community leaders drive change in the areas of poverty, kids and communities.

 

To become a Major Donor, how much do I need to contribute?

Major Donors build our city by giving over $10,000 annually to United Way. Through their contributions and community leadership, Major Donors drive lasting solutions in the areas of poverty, kids and communities.

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Where can I get more information?

How do I get news updates from United Way?

Follow us on Facebook, Twitter, or LinkedIn.

 

Where I can I see the Annual Report?

See our interactive online Annual Report, financial statements and AGM minutes on our website.

 

Who is on your Board of Directors?

United Way relies on diverse groups of highly-skilled volunteers to help us achieve positive outcomes in the community. Learn more about our Board of Directors >

 

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