"Through the stability provided by United Way Capacity Building grants we have been able to move forward on two key initiatives that streamline our operational effectiveness and actualize the development of a strategic plan that optimizes expansion of our social enterprise strategy.
A key market differentiator is our customized outcome and signal systems. To manage the operational changes inherent in adoption of these systems, we have hired, with the support of capacity funds, a change manager to map out and implement process changes throughout the organization. The change manager has also identified areas of resistance within the agency and helped develop a plan to increase organization-wide adoption of the new systems with seamless integration of new and existing staff.
To ensure we have the capacity and facility to meet future needs we are revisiting our business plan and identifying gaps in its key assumptions. With the support of capacity funds, we are developing a financial plan that aligns strategic objectives with an expanded social enterprise strategy that will provide for sustainable funding for future growth.
United Way Capacity Building grants provided us with the opportunity to develop a solid plan for the future."
-Dr. Robbie Babins-Wagner, CEO Calgary Counselling Centre